TERMS OF SERVICE

1. About Roulsbury

This website is operated by Stevie Neens Pty Ltd, trading as Roulsbury - ABN 74 660 498 484.

Throughout these Terms, “Roulsbury”, “we”, “us” and “our” refer to Stevie Neens Pty Ltd. “You” refers to anyone using our website or purchasing from us.

These Terms govern your use of our website and purchases from Roulsbury, together with the shipping, returns and promotional conditions disclosed when you order. Our Privacy Policy explains how personal information is handled.

Please read these Terms before ordering. By placing an order, you agree to the terms applicable to that purchase.

2. Your Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms or our other policies excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified.

Our change-of-mind return conditions, fees and time limits do not apply where you are entitled to a remedy under the Australian Consumer Law.

3. Using Our Website

You must use our website lawfully and provide accurate information when creating an account, making an enquiry or placing an order. You must be legally able to enter into the purchase, or have the involvement and authorisation of a parent or guardian.

Keep your account credentials secure and contact us promptly if you suspect unauthorised use.

You must not misuse our website, introduce malicious software, impersonate another person, collect other customers’ personal information without permission, infringe intellectual property rights or interfere with security measures.

We may reasonably restrict access where necessary to address fraud, security risks or a material breach of these Terms. This does not remove your rights relating to purchases already made.

4. Products & Descriptions

We take reasonable care to describe and photograph our products accurately. Screen settings and lighting can affect how colours appear.

Any material product characteristics or variations will be described on the relevant product page. Differences in screen display do not remove your rights where goods do not match their description or sample.

Please review product descriptions, dimensions and care instructions before purchasing. Contact us if you need further information.

We may update our range, descriptions and availability for future purchases. Such changes do not retrospectively change an accepted order.

5. Orders & Payment

Please check the products, quantities, contact details and delivery address before submitting your order.

Payment must be authorised and successfully processed. We may contact you where reasonably necessary to verify an order or prevent fraud.

If an item is unavailable, payment cannot be processed, or we reasonably suspect an unauthorised transaction, we may be unable to fulfil your order. We will notify you promptly and refund any amount paid for products we cannot supply, together with any associated delivery charge no longer applicable.

If we identify a material pricing or description error affecting your order, we will contact you to explain it and agree on a resolution. We will not charge an increased price or substitute a materially different product without your agreement. Your legal rights remain unaffected.

6. Prices & Promotions

Prices are in Australian dollars and include applicable GST. Delivery charges are displayed before you complete your purchase.

Prices and promotions may change for future orders. A later price change does not alter the agreed price of an existing order.

Discount eligibility, expiry dates, exclusions and any limits on combining offers will be disclosed with the promotion. Credit for an eligible change-of-mind return is calculated using the amount actually paid, not the original full price.

7. Order Changes & Cancellations

If you need to change or cancel an order, email hello@roulsbury.com.au as soon as possible.

We will do our best to assist, but changes and change-of-mind cancellations cannot be guaranteed once processing has begun. If your order has already been dispatched, our change-of-mind return process applies where eligible.

This does not restrict any right to cancel or obtain a refund under applicable law.

8. Shipping & Delivery

We currently deliver within Australia.

Orders placed before 12pm Sydney time, Monday to Friday, are dispatched the same business day, excluding NSW public holidays. Orders placed after the cutoff or on non-business days are dispatched the next business day. Pre-orders follow their advertised dispatch dates.

Dispatch may take longer during peak periods. We will notify you of significant delays affecting your order.

Delivery timeframes are estimates rather than guarantees. Express shipping does not shorten processing time. Shipping rates and delivery information are set out in our Shipping & Returns information.

Please provide a complete delivery address and follow any collection instructions from the carrier. If a parcel is returned because of an incorrect address or failure to collect it, we will contact you. Reasonable redelivery costs may apply where the issue was not caused by us or our delivery provider.

Contact us if your order is delayed, missing or damaged. We will assist with delivery enquiries and provide any remedy required by law. Sending an order with a carrier does not remove our obligations to you.

9. Change-of-Mind Returns

Eligible purchases may be returned for store credit only. We do not offer direct exchanges or refunds for change of mind.

To qualify:

• Request your return within 30 days of delivery.

• Wait for approval and return instructions.

• Post the items within 14 days of approval.

• Return items unused, unwashed and undamaged, with original tags and packaging, and free from stains, sand and odours.

Return postage is at your expense. We recommend using a tracked service and retaining proof of postage until receipt is confirmed. We cannot issue change-of-mind store credit for items that do not reach us.

Following receipt and inspection, credit is calculated from the amount paid for eligible returned products, less a $10 fee per return, not per item. Original delivery charges are not credited.

Full-priced items, sale items and promotional-code purchases, including WELCOME10, are eligible on these terms. Items clearly marked final sale before purchase are excluded from change-of-mind returns.

Store credit can be used to place a new order. Prices, availability and normal shipping conditions at the time of the new order apply.

10. Faulty, Damaged, Incorrect or Missing Items

Email hello@roulsbury.com.au with your order number, a description of the issue and relevant photos.

Please contact us before arranging a return so we can assess the issue and provide instructions. Photos can assist assessment but do not replace your statutory rights.

For confirmed faulty or incorrect goods requiring return, we will arrange return postage or reimburse reasonable return costs.

Where required by law, we will provide a refund, replacement, repair or other appropriate remedy. We will not impose the change-of-mind return fee or require you to accept store credit instead of a refund to which you are legally entitled.

11. Privacy & Shopify

Our Privacy Policy explains how we collect, use and disclose personal information, including information used to process orders, arrange delivery and respond to enquiries.

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the store to provide and improve its services, including enhanced services where enabled.

Information submitted to our store may be shared with Shopify and relevant service providers located outside Australia. Our Privacy Policy provides further information about these arrangements.

You can also read Shopify’s Consumer Privacy Policy and access Shopify’s privacy portal for information about available privacy choices, including rights to object or opt out where applicable.

12. Relationship with Shopify

Roulsbury is powered by Shopify, which enables us to provide our online store and related services. However, purchases from our store are made directly with Stevie Neens Pty Ltd, trading as Roulsbury.

Shopify is not the seller of our products and is not responsible for fulfilling our obligations as the seller. Questions or claims concerning your purchase should be directed to Roulsbury.

To the extent permitted by law, you release Shopify and its affiliates from claims arising from purchases and transactions with Roulsbury. This does not exclude rights or liabilities that cannot lawfully be excluded, or claims arising from Shopify’s own conduct for which it is legally responsible.

13. Intellectual Property

The Roulsbury name, logo, original designs, photographs, text and other website content belong to us or are used with permission from their owners. They are protected by applicable intellectual property laws.

You may use our website to browse, make purchases and retain information reasonably necessary for your own records. You must not reproduce or commercially exploit protected content without permission, except where permitted by law.

Third-party names, logos and materials remain the property of their respective owners.

14. Reviews & Feedback

If you submit a review or other content for publication, you confirm that you have permission to share it and that it reflects your genuine experience. Please disclose any incentive received for a review.

You give us a non-exclusive, royalty-free licence to display and reproduce that content in connection with our products and store, subject to applicable privacy law. We will not materially alter its meaning or present reviews misleadingly.

We may decline or remove content that is unlawful, abusive, fraudulent, unrelated to the product or infringes another person’s rights.

Private customer-service correspondence is not treated as a public testimonial without your permission.

15. Third-Party Services & Links

Our website may provide access to payment providers, tools or external websites operated by third parties. Their own terms and privacy policies may apply to your use of those services.

A link does not necessarily mean we endorse the external website. We do not control third-party content, but this does not exclude our responsibility for our own representations, conduct or legal obligations.

16. Website Availability & Responsibility

We take reasonable steps to maintain our website but cannot promise uninterrupted or error-free access. Maintenance, technical faults or security issues may occasionally affect availability.

We remain responsible to the extent required by law for our conduct, contractual obligations and the products we supply. These Terms do not exclude liability for our negligence, fraud or breach of non-excludable consumer rights.

17. Changes to These Terms

We may update these Terms to reflect changes to our business, services or legal obligations.

Updated terms will be published on this page. Where required, we will provide notice of material changes.

Changes will apply prospectively and will not retrospectively alter an existing purchase or remove accrued rights without your agreement.

18. Governing Law & Disputes

These Terms are governed by the laws of New South Wales and applicable Commonwealth laws of Australia.

The courts of New South Wales have non-exclusive jurisdiction. Nothing in this clause prevents you from exercising a right to bring a claim in another court or tribunal available to you under applicable law.

If you have a concern, please contact us first so we have an opportunity to resolve it. This does not restrict your right to seek assistance from a regulator, tribunal or court.

If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent they can operate independently. A delay in exercising a right does not mean that right has been waived.

19. Contact Information

Stevie Neens Pty Ltd, trading as Roulsbury
ABN: 74 660 498 484
Email: hello@roulsbury.com.au
Postal address: PO Box 177, Edensor Park NSW 2176, Australia

Please request approval and return-address instructions before sending a product back. The postal address above is for correspondence and should not be used for product returns unless we instruct you to do so.